Handbook of service experience
Handbook of Service Experience
Edited by Per Kristensson , Lars Witell , and Mohamed Zaki
This prescient Handbook adopts an overarching perspective on service experiences in business contexts. Incorporating up-to-date research and empirical case studies, chapters focus on customer experience design, innovation and management in the digital era.
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Alan Wison and I wrote a following chapter.
Chapter 27: Volunteer service experiences: the case of senior tour guides
Kunio Shirahada and Alan Wilson
Restricted access
Category: Chapter
Published: 18 Feb 2025
Page Range: 379–395
Collection: Business 2025
DOI: https://doi.org/10.4337/9781035300198.00038
Keywords: Volunteer experiences; Value co-creation; Value co-destruction; Well-being of older adults; Service provider
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