Annals of Operations Research
October 25th, 2022, we finally got an acceptance letter from the Annals of Operations Research. Here is the information of our paper.
If you have an interest in the contents, please click!
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Title: Value co-destruction causing customers to stop service usage: a topic modelling analysis of dental service complaint data
Authors: Hikaru Goto, H.M. Belal, and Kunio Shirahada
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