Annals of Operations Research

October 25th, 2022, we finally got an acceptance letter from the Annals of Operations Research. Here is the information of our paper.

If you have an interest in the contents, please click! 


Title: Value co-destruction causing customers to stop service usage: a topic modelling analysis of dental service complaint data

Authors: Hikaru Goto, H.M. Belal, and Kunio Shirahada


Shirahada Lab.

北陸先端科学技術大学院大学 知識科学系 白肌研究室 Well-being志向のサービス学 Transformative Service Research (TSR)を推進.